Unblocking user accounts

If users forget their passwords or if their accounts have been blocked because they entered the wrong password too many times, their accounts can be unblocked.

  1. In the connection window, select Unlock to start the unlocking tool and click on Next.
  1. Select I know the backup password.
  2. Enter the backup password that was set when the account was created, then click on Next.

    IMPORTANT
    If you block the backup password, you will no longer be able to unblock the account.

  1. Enter a new user password according to the criteria displayed and confirm it.
  1. Click on Finish.

The account is now operational again with the new password.

With each successful login, SDS Enterprise makes a backup (.bak) of the keystore (.usr) and directory (.usd) files making up the user's account.

If the user account is blocked or corrupted, you can restore the account from its last backup.

To do so, in the folder containing the user account (configured in the security policy):

  1. Rename the .usr and .usd files,

  2. Make a backup copy of the .usr.bak and .usd.bak files,

  3. Remove the .bak extension from the .usr.bak and .usd.bak files.

The user account is then reset to how it was at the time of the last successful connection.