Sending agent logs alerts by email

You can configure SES Evolution to send e-mail alerts to recipients of your choice. Alerts are triggered by some logs generated on SES Evolution agents.

You must first configure an SMTP server. For more information, refer to Configuring an SMTP server.

You must hold the Email Notifications-Modify permission to configure the sending of alerts.

To send email alerts:

  1. In the Backoffice > System menu in the administration console, go to the Email Notifications tab.

  2. Click on Edit in the upper banner.

  3. In Agent log alerts, click Add rule.
    The rule creation wizard opens.

  4. Enter the rule settings:

    • Rule name.

    • Prefix of the subject of the email received by the recipient. By default, the subject of the email begins with SES EVOLUTION. The prefix allows you to apply a specific process to SES Evolution alert emails in your mailbox.
    • Frequency with which you wish to send emails containing alerts, from one minute to 24 hours. Emails will be sent when the agent reconnects to the agent handler.
    • Log attributes for which you wish to trigger alerts.
    • Log severity levels for which you wish to trigger alerts.
  5. Click on Next.

  6. In the field at the bottom of the screen, enter the email address of the user who will receive the alerts, select the language, then click on Add.

  7. Add more email addresses if you wish to send alerts to several recipients.

  8. Click on Create.
    The rule will be added to the table in Agent logs alerts.

  9. Add other rules if necessary.

During the specified duration, if agents generate logs that match the rules, an email alert will be sent.

You can disable or enable rules again by clicking on the checkbox in the Enabled column. The action buttons to the right of a rule can be used to duplicate or delete it.

You can temporarily stop emails being sent by disabling the Enable notifications option.

SES Evolution can also be used to email alerts on system logs or all dashboard content. For more information, see Sending system log alerts by email and Sending dashboard indicators by email.